Smarter calls, zero missed appointments,
and a front desk that never closes
A tailored MyVetHub proposal for Los Feliz Small Animal Hospital — AI-enabled VoIP telephony, an Intelligent Appointment Manager, and Vera, your AI receptionist for after-hours coverage. Built for a practice that has been serving Los Angeles since 1922.
After-hours coverage with Vera — zero missed calls
Average reduction in missed calls for MyVetHub practices
Replaced by one connected MyVetHub platform
Los Feliz Small Animal Hospital — the practice in 60 seconds
Founded 1922. AAHA-accredited for 33 years. Part of Companion Pet Partners alongside Marina Veterinary Center and Westchester Veterinary Center.
Opportunities identified at lfsah.com
Each finding maps directly to one of the three MyVetHub services we're recommending.
No after-hours call coverage
LFSAH closes at 5PM weekdays, 3PM Saturday, and all day Sunday. Any call outside those windows — including urgent pet health inquiries — hits voicemail with no follow-up workflow.
Voicemail after hours. New client calls Sunday evening lost with no follow-up.
Vera (AI Receptionist) answers 24/7, triages urgency, books appointments, and captures new client details automatically.
Appointment booking is a form, not a real-time system
The 'Book Now' button on lfsah.com submits a form. There's no instant availability confirmation, no automated reminders, and no workflow for reschedules or no-shows. PetDesk handles some reminders but sits disconnected from the phone system.
Form submission → staff manually follow up. No instant confirmation. No connected reminder workflow.
Intelligent Appointment Manager handles real-time scheduling, automated reminders (24hr + 2hr), and no-show recovery — all connected to VoIP and Vera.
Phone system is a standard landline — no AI layer
The practice runs on a conventional phone line. There's no call routing intelligence, no transcription, no voicemail-to-email, and no SMS integration from the main (323) number. Staff handle every call manually.
Standard landline. No smart routing, no transcription, no SMS from (323). PetDesk SMS runs separately.
MyVetHub AI VoIP keeps (323) 664-3309, adds unlimited SMS, fax, call transcription, smart routing, and multi-device access — all in one dashboard.
AI-Enabled VoIP Phone System — one number, every channel, zero limits
Replace LFSAH's standard landline with a cloud-based VoIP system built for veterinary practices. Unlimited voice, SMS, and fax across the US & Canada — plus an AI layer that makes every call smarter, every message trackable, and every channel unified in one dashboard.
The gap: a plain phone line with no intelligence behind it
LFSAH's current setup is a conventional landline. When staff are tied up with in-clinic patients, calls go unanswered. There's no way to know who called, what they needed, or whether they called back. Faxes from specialist referrals arrive on paper. SMS reminders run through PetDesk — a separate platform with no connection to the phone number clients already know.
MyVetHub VoIP keeps the same (323) 664-3309 number your clients have saved in their phones — now powered by AI that handles overflow, routes by urgency, transcribes every call, and keeps voice, SMS, and fax in one unified inbox.
Group advantage: With 3 Companion Pet Partners locations, smart call routing can overflow to Marina or Westchester when LFSAH is at capacity — so no client call goes unanswered across the network.
What's Included
What Changes at LFSAH
- Keep (323) 664-3309 — zero disruption to clients
- One inbox for calls, texts, and faxes — staff stop switching apps
- Referral faxes from specialists arrive as digital documents
- After-hours calls roll to Vera automatically
- Peak-hour call data helps Rosie staff smarter
- SMS appointment confirmations sent from the practice number clients know
- Overflow routing to Marina or Westchester during surge periods
Replaces: Current landline carrier + any separate fax service. Optional: consolidate PetDesk SMS onto the (323) number.
Before & After: A typical busy morning at LFSAH
- Front desk phone rings during check-in — staff can't answer
- Caller leaves voicemail — no workflow to follow up
- Referral fax prints on paper, gets buried
- SMS reminders sent via PetDesk — separate login, no call data connection
- No visibility into how many calls were missed or when
- Overflow call routes to next available staff or Vera
- Every missed call logged with caller ID, transcription, and auto-follow-up
- Fax arrives as a PDF in the shared inbox instantly
- SMS confirmations and reminders flow from the same (323) number
- Morning dashboard shows call volume, peak times, and missed calls
Intelligent Appointment Manager — every slot filled, every client followed up
A real-time appointment management system purpose-built for veterinary practices. Connected directly to the VoIP phone system and Vera — so when a client books, cancels, or misses, the right action happens automatically without staff lifting a finger.
The gap: booking is a form, reminders are manual, no-shows go unrecovered
LFSAH's current booking flow sends clients to a request form at lfsah.com/request-an-appointment.html. There's no live availability calendar, no instant confirmation, and no integrated reminder system. PetDesk handles some reminders but operates independently from the phone line.
The Intelligent Appointment Manager fixes all of this with one connected system: real-time booking, automated reminders via SMS, and an active no-show recovery workflow — all flowing through the same (323) number clients already use.
The no-show math for LFSAH: Industry data shows automated SMS reminders reduce no-shows by 15–25%. For a practice with LFSAH's appointment volume, recovering even 2 no-show slots per week pays for this service many times over.
Core Features
Specific to LFSAH's Workflow
- Connects directly to VoIP — calls and bookings visible in one place
- Urgent care vs. wellness differentiation built into booking flow
- "We do not accept walk-ins" messaging embedded in confirmation SMS
- Dogs & cats only — intake form filters species automatically
- CareCredit financing reminder added to new client booking confirmations
- Saturday 8AM–3PM schedule enforced — no after-hours bookings pushed to Rosie's team
- New pet promo (50% off wellness in June/July) flagged in booking confirmation
Replaces: Manual form at /request-an-appointment.html + PetDesk reminder function (optional full consolidation).
The Connected Booking Experience — end to end
- 01
Client books
Via LFSAH website, Vera AI chat, or phone — all routes feed the same system.
- 02
Instant confirmation
SMS sent immediately from (323) 664-3309 with date, time, and prep instructions.
- 03
24-hour reminder
Automated SMS the day before: "Reminder: Bella's wellness exam tomorrow at 10AM at LFSAH. Reply C to confirm or R to reschedule."
- 04
2-hour reminder
Final SMS nudge — reduces same-day no-shows significantly.
- 05
Post-visit follow-up
48 hours after visit: check-in message + Google review request sent automatically.
- 06
Recall trigger
90/180/365 days later: automated recall prompt for vaccines, dental, or wellness — keeps the schedule full.
Vera AI Receptionist — After Hours — your front desk never closes
Vera is an AI receptionist trained specifically for veterinary practices. She takes over every inbound call after LFSAH's doors close — answering naturally, handling FAQs, booking appointments, and capturing new client details — so no inquiry falls through the cracks overnight, on weekends, or on Sundays.
The gap: 119 hours per week when no one answers the phone
LFSAH is closed for approximately 119 hours every week — weekday evenings after 5PM, Saturday afternoons after 3PM, and all day Sunday. A pet owner in Los Feliz searching for a vet on Sunday evening calls three practices. Two go to voicemail. The one with Vera books the appointment on the spot.
Vera is not a phone tree or an IVR system. She sounds like a knowledgeable staff member. Clients speak to her naturally — "My dog has been limping since this morning, can I get him seen?" — and she responds in context: assessing urgency, explaining LFSAH's urgent care process, and booking the first available slot.
Vera knows LFSAH specifically: She's trained on LFSAH's hours, services, "dogs & cats only" policy, urgent care vs. scheduled appointments, CareCredit financing, and the fact that walk-ins are not accepted — so every caller gets accurate, confident answers without staff involvement.
What Vera Handles After Hours
- Answers every inbound call — evenings, weekends, Sundays
- Triages urgency: urgent care vs. scheduled wellness vs. true emergency
- Books appointments directly into the Intelligent Appointment Manager
- Captures new client intake: pet name, species, age, owner contact info
- Handles FAQs — hours, services, exotic pets, walk-ins, parking
- Prescription refill requests collected and queued for morning staff review
- Sends SMS booking confirmation immediately after call ends
- Escalates life-threatening emergencies with context to an emergency referral
What Vera Never Does
- She never gives medical advice or diagnoses
- She never promises a specific vet or same-day slot without confirmed availability
- She never handles billing disputes or insurance claims
- She never replaces your staff for in-clinic care
Coverage window: Mon–Fri 5PM–8AM (15 hrs × 5 = 75 hrs) + Saturday 3PM–8AM (17 hrs) + All day Sunday (24 hrs) = ~116 hours/week fully covered.
Sample After-Hours Call — Vera in Action
Pricing for Los Feliz Small Animal Hospital
Transparent, flat-rate monthly pricing in USD. No contracts required to start. All plans include dedicated onboarding support, a US-based account manager, and a 30-day satisfaction guarantee.
Monthly Service Pricing
| Service | What's Included | Monthly Price (USD) |
|---|---|---|
| AI-Enabled VoIP Phone System | Unlimited voice, SMS & fax (US & Canada) · AI call tools · Smart routing · Transcription · Keep (323) 664-3309 | $250/mo + $5/mo per VoIP desk phone |
| Intelligent Appointment Manager | Real-time booking · Automated SMS reminders (24hr + 2hr) · No-show recovery · Post-visit follow-up · Recall reminders | $75/mo |
| Vera AI Receptionist — After Hours | 24/7 after-hours call answering · Urgent care triage · Appointment booking · New client intake · FAQ handling · SMS confirmation | $99/mo |
| Total Monthly (excluding desk phones) | $424/mo | |
Desk phone add-on: $5/mo per device. Example: 3 desk phones = +$15/mo (total $439/mo). One-time setup and onboarding fee may apply — waived with 12-month commitment.
Start with any service
- VoIP Only ($250/mo) — Modernize the phone system first. Add other services when ready.
- Vera Only ($99/mo) — Deploy after-hours coverage on your existing number immediately.
- Appointments Only ($75/mo) — Automate scheduling and reminders without changing the phone system.
Best value: All three services work together — Vera books appointments that flow into the Appointment Manager, confirmed via VoIP SMS from (323). The combined platform is stronger than any individual service.
In every plan
- Dedicated US-based account manager
- 30-day satisfaction guarantee
- Unlimited US & Canada calling — no per-minute overage
- Free number porting — keep (323) 664-3309
- Monthly performance reports
- Quarterly strategy review and optimization
- SOC 2-compliant infrastructure
Full Platform — What LFSAH Gets for $424/mo
What MyVetHub is worth to Los Feliz Small Animal Hospital
Conservative estimates based on AVMA industry benchmarks and average performance data from MyVetHub practices of comparable size and volume in urban California markets.
Estimated after-hours calls missed per week (evenings + all-day Sunday)
Average lifetime value of a new veterinary client (AVMA benchmark)
Total MyVetHub investment for all three services
Service 1 — AI VoIP: The efficiency and visibility ROI
The VoIP ROI isn't primarily about revenue recovery — it's about time and operational clarity. Staff currently switching between a phone, a fax machine, and PetDesk for SMS are spending an estimated 6–10 hours per week on communication overhead that a unified system eliminates.
Time savings
- Est. 6–10 hrs/week freed from manual communication tasks
- Fax handling time eliminated — referrals arrive as PDFs
- Call analytics replace guesswork in staffing decisions
Operational gains
- Zero missed calls during in-clinic busy periods with overflow routing
- Full call log — no more "I didn't know they called" gaps
- CPP network routing: overflow to Marina or Westchester
Service 2 — Appointment Manager: The no-show and recall ROI
Industry data consistently shows automated SMS reminders reduce no-shows by 15–25%. For a practice of LFSAH's volume, consider the math:
Example calculation: If LFSAH books 80 appointments per week and the current no-show rate is 10% (8 missed slots), a 20% reduction from automated reminders = 1.6 recovered appointments per week. At an average visit value of $180, that's ~$288/week or ~$15,000/year in recovered revenue — from a $75/month service.
The recall reminder workflow adds compounding value: clients prompted 90/180/365 days after their last visit book preventive care that would otherwise go unscheduled — increasing average annual revenue per client.
Service 3 — Vera After Hours: The new client acquisition ROI
This is the clearest ROI calculation. Vera covers ~116 after-hours hours per week. Based on call volume patterns for similar LA urban practices, LFSAH likely receives 15–25 calls during those windows weekly that currently go to voicemail with no follow-up.
Conservative scenario: Vera converts 8 after-hours inquiries per week into booked appointments. At $485 average client lifetime value, that's ~$3,880 in new client value generated weekly. Annual impact: ~$200,000+ in new client revenue. Vera costs $99/month. The ROI pays for all three MyVetHub services within the first week of operation.
Total Platform ROI — The Combined Picture
Total investment: $424/mo ($5,088/yr). Conservative annual return from recovered no-shows + new client acquisition alone: $200,000+. This is not a cost — it is a revenue infrastructure investment with a measurable, rapid payback.
From signature to fully live in 5 business days
Getting LFSAH set up on MyVetHub is fast, low-friction, and fully supported. Your dedicated account manager handles the technical setup — you focus on your patients.
- 01
Book a Demo Call
15–30 minutes with a MyVetHub vet-specialist. We'll confirm the right services for LFSAH, answer any questions, and walk through live demos of the VoIP dashboard, Appointment Manager, and Vera.
- 02
Sign Agreement & Complete Onboarding Form
A short digital form captures your phone numbers, staff names, clinic hours, Vera script preferences, and any specific FAQs Vera should know. Takes about 20 minutes.
- 03
MyVetHub Configures Everything
We set up the VoIP system, port (323) 664-3309, build Vera's knowledge base from your LFSAH-specific information, and configure the Appointment Manager workflow. No technical work required from your team.
- 04
Dedicated Onboarding Session — 90 Minutes
A live video walkthrough with Rosie and the LFSAH team. We demo every feature, test Vera's responses on real LFSAH scenarios, and confirm everything is exactly right before going live.
- 05
Go Live
VoIP, Appointment Manager, and Vera all activate simultaneously. From this point forward, no call goes unanswered after hours, no appointment goes unconfirmed, and no no-show goes unrecovered.
- 06
30-Day Check-In + Ongoing Optimization
After 30 days, your account manager reviews Vera call logs, appointment conversion data, and VoIP analytics — and adjusts scripts, routing, and workflows based on what's actually happening at LFSAH.
Setup Timeline
Kickoff & Assets
Phone numbers, staff list, hours, brand assets, Vera FAQ preferences.
Build & Configure
VoIP routing set up, Vera trained, Appointment Manager configured, number port initiated.
Team Onboarding
Live 90-min session with Rosie and staff — test and approve before go-live.
Go Live
All systems active. MyVetHub monitors and supports through the first 30 days.
What You'll Need to Provide
- Practice phone number(s) to port
- Staff names and roles
- Clinic hours (including holiday schedule)
- List of services offered and any limitations
- FAQ answers (exotic pets, walk-in policy, etc.)
- Emergency referral number for Vera to use after hours
- Preferred Vera tone / script notes (optional)
- Appointment system login for integration (if applicable)
Ready to move forward?
The next step is simple — book a 15-minute demo with the MyVetHub team. We'll walk through the VoIP system, Appointment Manager, and Vera live, using LFSAH's actual scenarios. No commitment required to see it in action.
What's Included in This Proposal
| Service | Billing | Price (USD) |
|---|---|---|
| AI-Enabled VoIP Phone System | Monthly | $250/mo + $5/mo per desk phone |
| Intelligent Appointment Manager | Monthly | $75/mo |
| Vera AI Receptionist — After Hours | Monthly | $99/mo |
| Total Monthly (excl. desk phones) | $424/mo | |
30-day satisfaction guarantee · Setup fee waived with 12-month commitment · Free number porting · No per-minute call charges
Book a Free 15-Minute Demo
See the VoIP dashboard, watch Vera handle a live call, and explore the Appointment Manager — all tailored to how LFSAH actually operates. Takes 15 minutes. No obligation.
Book Your Demo → myvethub.com/book-demo